Refund & Returns Policy

You may return most items within 30 days of the delivery date for a refund or exchange, provided the conditions below are met.

2. Eligibility for Return

To be eligible for a return, an item must be:

• Unused, unopened, and in its original condition
• In the original packaging, with all inserts, accessories, and CPC/CPSIA labeling intact
• Accompanied by proof of purchase (order number or receipt)

Items that are opened, played with, assembled, or show signs of use cannot be accepted for return unless they arrived damaged or defective (see Section 5).

3. Non-Returnable Items

The following items are final sale and not eligible for return or refund, except where required by law or where the item arrived damaged or defective:

• Limited-edition, individually numbered collectibles (e.g., Genesis Edition figures), due to their numbered, one-of-a-kind nature
• Digital products (e.g., downloadable Storyforge™ curriculum, digital lesson files, printable activity sheets) once accessed or downloaded
• Gift cards
• Items marked “Final Sale,” “Clearance,” or “As-Is” at time of purchase

4. How to Start a Return

• Email [support@warriortoys.club] with your order number, the item(s) you’d like to return, and the reason for the return.
• Our team will confirm eligibility and send you a return authorization and shipping instructions within 2 business days.
• Pack the item securely in its original packaging and ship it to the address provided.

Returns sent without prior authorization may experience delays in processing.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at [support@warriortoys.club] with your order number and photos of the item and packaging. We will provide, at no cost to you, a replacement, exchange, or full refund, including original shipping costs.

6. Return Shipping Costs

• Our error or a defective item: Warrior Toys covers return shipping.
• Change of mind or other eligible returns: the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of items lost in transit.

7. Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Original shipping charges are non-refundable except in cases of our error or a damaged/defective item.

8. Exchanges

We’re happy to exchange an eligible item for a different size, color, or product of equal value. To request an exchange, follow the same process as Section 4 and note that you’d like an exchange rather than a refund. If the replacement item costs more or less than the original, we’ll invoice or refund the difference.

9. Order Cancellations

Orders may be cancelled for a full refund if the request is made before the order ships. Once an order has shipped, it is subject to this Refund & Returns Policy.

10. International Orders

International customers are responsible for return shipping costs and any customs duties, taxes, or fees incurred. Please contact us before returning an international order so we can provide the correct return address and instructions.

11. Questions

If you have any questions about this policy, please reach out to us at [support@warriortoys.club]. We’re here to help make it right.